1. Who we are

This Privacy Notice explains how Solomon's Desk (“Solomon's Desk”, “we”, “us”) collects and uses your personal data. Solomon's Desk acts as the data controller responsible for your personal data in connection with our creative and career services.

2. Data we collect

We collect the following categories of personal data, each processed on the legal basis shown:

• Identity & contact data — your name and email address. Legal basis: performance of a contract.
• Account data — login credentials and account settings. Legal basis: performance of a contract.
• Order data — services purchased, order status, and project details. Legal basis: performance of a contract and legal obligation (tax and accounting).
• Support data — messages and files you send us. Legal basis: legitimate interests (providing support).
• Usage & technical data — device identifiers, IP address, and telemetry about how you use the site. Legal basis: legitimate interests (security and product improvement).
• Marketing data — your marketing preferences, where applicable. Legal basis: consent.

Payment card and billing details are collected and processed directly by our payment provider, Paddle, and are not stored by us.

3. Why we use your data

• To create and manage your account (performance of a contract).
• To deliver the services you order (performance of a contract).
• To provide customer support (legitimate interests).
• To secure the service and prevent fraud (legitimate interests).
• To improve our products (legitimate interests).
• To send marketing where you have opted in (consent).
• To meet legal and tax obligations (legal obligation).

4. How we share data

We share personal data with:

• Service providers and subprocessors that help us run the service (hosting, database, email delivery, and analytics).
• Paddle.com, our Merchant of Record, for the sale of our products, subscription management, payments, tax compliance, and invoicing.
• Professional advisers such as legal and accounting providers.
• Authorities or regulators where required by law.

5. Data retention

We keep personal data only for as long as needed for the purposes above. Our typical retention periods are:

• Account & identity data — for the life of your account, then deleted within 90 days of account closure.
• Order & transaction records — retained for up to 7 years to meet tax, accounting, and legal obligations.
• Support correspondence — up to 2 years after your last interaction with us.
• Usage & technical data — typically up to 24 months, then deleted or anonymised.
• Marketing data — until you withdraw consent or opt out, then promptly removed from marketing lists.

When data is no longer needed, it is securely deleted or anonymised.

6. Your rights

Subject to applicable law, you have the following rights over your personal data:

• Access — obtain a copy of the personal data we hold about you.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no overriding legal reason to keep it.
• Restriction — ask us to limit how we process your data.
• Objection — object to processing based on legitimate interests or to direct marketing.
• Portability — receive your data in a structured, machine-readable format.
• Withdraw consent — withdraw any consent you have given, at any time, without affecting prior processing.
• Complain — where the GDPR applies, lodge a complaint with your local supervisory authority.

We aim to respond to any rights request within one month. To exercise a right, contact us via our Contact page.

7. International transfers

Where personal data is transferred outside your region, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

8. Security

We use appropriate technical and organisational measures — including encryption in transit and access controls — to protect your personal data.

9. Cookies

We use essential cookies to operate the site and may use analytics cookies to understand usage. You can manage non-essential cookies through your browser settings.

10. Contact us

For any privacy request or question, contact Solomon's Desk through the details on our Contact page.